Once we have received your order you will receive a confirmation email from us. Please check spam/junk if you're waiting for a reply or a despatch email.
Your 'cooling off' period
In the event that you change your mind once you have made your purchase, you are entitled to a 7-day 'cooling off' period.
You can cancel your order from the moment you place it for up to 7 working days by contacting us via email at firstname.lastname@example.org.
You do not need to provide a reason within this time period. Let's Eco will refund goods minus the postage cost once order is cancelled/ goods returned in unopened resaleable condition (you are liable to pay for return postage).
We at Let's Eco really hope that you will love your purchase, however if you decide that you would like to return anything bought from Let's Eco we will be happy to refund a product provided it is returned within 30 days of purchase and in a fully resaleable condition.
To be eligible for a return your item must have been purchased less than 30 days ago, be unused, in original packaging and in the same condition that you received it in.
Please contact us via email at email@example.com, providing your name, item description and reason for return, within 30 days of purchasing the item to initiate the returns process.
If 30 days have past by since your item was purchased Let's Eco will not be able to offer a refund or exchange.
Please send your item to:
10 Sylvan Way, Redhill, Surrey, RH1 4DE
You will be responsible for paying the return postage cost for the item and shipping costs are non refundable.
It is not possible to provide refunds on items that we do not receive thus we strongly recommend that you obtain proof of postage or shipping insurance so that in the event the item does not reach Let's Eco, you are able to claim against the courier/postal service.
Once your return is received and inspected we will send you an email notifying you that the item has been received. We will also notify you of approval or rejection of your refund.
If your return is approved then your refund will be processed and credit will be automatically applied to the original method of payment (minus cost of shipping).
Unfortunately items bought on sale are non refundable.